Privacy Policy
Educa Privacy Policy
Educa Limited (“we”, “us”, “our”) takes the privacy of everyone whose personal information is stored in relation to the Educa child care centre information management application “Application” and our website seriously. This Privacy Policy explains how we use, collect and store personal information. It should be read in conjunction with our Terms and Conditions. You can find out more information about us, our address and how to contact us here.
Last updated: 12 April 2011
For Parents
For child care centre users
For Parents:
We do not collect personal information directly from your child. The child care centre which your child attends is responsible for collecting personal information about children and selecting, uploading, accessing and using that information through the Application. We will then store and make available that information to parents, guardians, caregivers, relatives or other responsible adults (referred to in this policy as “Parents”) on behalf of and as directed by the child care centre.
Please click on any of the following headings to learn more about how we handle personal information.
Collection of Personal Information
Use of Personal Information
Disclosure of Personal Information
Your rights
Protection of Personal Information
Overseas storage
Disclosure of Personal Information
Collection of Personal Information
We do not collect personal information directly from your child. The child care centre which your child attends is responsible for collecting personal information about children and selecting and uploading some of that information onto the Application. We will then store and make available that information to Parents on behalf of and as directed by the child care centre.
We do specifically require each child care centre to seek parental consent before uploading any information to the Application. However, if for any reason you have not given your consent, please contact your child care centre immediately.
The personal information which the child care centre uploads to the Application may include information which is relevant to your child’s care, growth and learning, such as learning stories produced by your child’s teacher, photographs of your child’s artwork, reports by teachers on your child’s progress and development, photos and other materials (referred to in this policy as “Child Information”).
We will also collect information about you when you log onto the Application or visit our public website. This will include the information you provide about yourself to maintain your account and other statistical information we may collect about the way users arrive at, browse through and interact with our site. We use this information to have a better understanding of the way people use our site and to tailor it to be more relevant and useful to your particular needs.
Use of Personal Information
The Child Information we hold and process on behalf of a child care centre will be used by the child care centre for the purposes of:
- storing, accessing and updating records about each child within their care;
- promoting the growth and development of children within their care;
- allowing Parents to access Child Information; and
- demonstrating how the child care centre operates as part of any Education Review Officer assessment of the child care centre.
We may also use the Child Information for the purpose of operating, maintaining and improving our Application and the website on which it operates and marketing products and services we think may be relevant to you.
We store the Child Information on behalf of the child care centre as an agent on its behalf and do not generally edit, adapt, delete or update such information, other than on the instructions of the child care centre or to maintain and improve our Application and the website on which it operates. If you have a complaint about the personal information on the Application in respect of your child or would like to correct any mistakes or incomplete information, please contact your child care centre directly.
Disclosure of Personal Information
Generally, we endeavour to make sure that personal information is only disclosed to people the child care centre specifically authorises us to disclose to. Usually this means that Parents will only have access to information about their own children and that Child Information about each child is only made available to that child’s Parents. However, in some cases we may be instructed by a child care centre to make Child Information about a group learning project available . If your child participates in a group learning project, his or her personal information may be made available to you and other Parents.
Your rights
You have the right to request access to any of the personal information we hold on behalf of the child care centre about you or your child. You also have right to request that any of your or your child’s personal information be corrected. If you would like to exercise these rights, please contact your child care centre directly.
Protection of Personal Information
We endeavour to ensure that the personal information we hold on behalf of child care centres is protected by all security safeguards it is reasonable to take. We ask child care centres to restrict access to Child Information to those staff who have a “need to know” and we use a secure encrypted connection to protect the transmission of information over the internet. We require any Parents who will have access to Child Information to register a separate account with us and agree to our Terms and Conditions.
Overseas storage
All the personal information we collect, hold and process including the Child Information may be securely stored in the monitored data centre of our service provider in the United States.
Disclosure of Personal Information
We will use reasonable endeavours to ensure that no staff from any childcare centre will have access to the Child information held in relation to any other child care centre.
In addition to the disclosure of Child Information to Parents described above, we may disclose any of the personal information we hold:
- to service providers working with us on the operation and ongoing development of the Application and the Website;
- in relation to the proposed purchase or acquisition of the business or assets of Educa Limited; or
- where required by law or any court, or in response to a legitimate request by a law enforcement agency.
For child care centre users:
We will collect personal information about you when you access and use the Application, and will use it in the ways detailed below.
Please click on any of the following headings to learn more about how we handle personal information.
Collection and use of Personal Information
Protection of Personal Information
Overseas storage
Disclosure of Personal Information
Your rights
Collection and use of Personal Information
We collect information about the staff of participating child care centres:
- where this is included in information we store about children (for example a report by a teacher about a particular child may include particulars which identify that teacher); and
- as part of a registered user account to ensure that only authorised persons have access about the Application.
We will also collect information about you when you log onto the Application or visit our public website . This will include the information you provide about yourself to maintain your account and other statistical information we may collect about the way users arrive at, browse through and interact with our site. We use this information to have a better understanding of the way people use our site and to tailor it to be more relevant and useful to your particular needs.
If you are a member of staff at a child care centre, you should be aware that any information uploaded to our Application which directly or indirectly identifies you will be made available to other staff within your child care centre and to Parents of relevant children.
If we establish a facility whereby you can pay the fees on behalf of your child care centre online, you will be transferred to our third party payment provider and all your financial information (e.g. credit card numbers, bank accounts etc) will be collected and held by that payment provider, not by us. If you would like to know how the payment provider will handle your personal information, please see its privacy policy.
Protection of Personal Information
We endeavour to ensure that the personal information we hold on behalf of child care centres is protected by all the security safeguards it is reasonable to take.
Overseas storage
All the personal information we collect, hold and process may be securely stored in the monitored data centre of our service provider in the United States.
Disclosure of Personal Information
We may disclose any of the personal information we hold:
- to service providers working with us on the operation and ongoing development of the Application and the Website;
- in relation to the proposed purchase or acquisition of the business or assets of Educa Limited; or
- where required by law or any court, or in response to a legitimate request by a law enforcement agency;
Your rights
You have the right to request access to any of the personal information we hold about you. You also have right to request that any of your personal information be corrected. If you would like to exercise these rights, please contact your manager at the child care centre and ask him or her to liaise with us regarding access to or correction of your information.